Our Cross-trained personnel perform functions of a security officer and a concierge at high-end residential properties, exclusive condominium associations, and high traffic rental properties with the highest level of service.
Concierge services are an extension of our basic business philosophy: "Appearance, Attitude, and Training". Our concierge staff undergoes the same rigorous selection process and pre-assignment training as our security officers but each concierge receives additional intensive instruction for telephone etiquette and public relations skills.
Customer service is our hallmark, services such as providing directions to local shops and restaurants, securing dinner reservations, processing requests for dry cleaning, and escalating property management requests are common.
A Security Concierge minimizes risk by patrolling your building and inspecting common areas. All Security and Maintenance issues are reported in real time. Date and time stamped photos are included in the report.