ABOUT US

What Security Should Be

Security Guard Service is a high quality, well organized, quick response security agency that helps protect people and property. This helps reduce liability while it promotes safety and peace of mind. We are a company to watch and protect when you are not able to be there. A company that really listens to the client. All officers are professionally trained, and ongoing training sessions held to increase performance and maintain a high degree of quality.


Highly experienced field supervisors are in communication with the security officers throughout each shift to make spot checks to see that the client's properties are being properly checked.


Our own radio dispatch center is staffed 24 hours a day by trained communications specialists to immediately give support and assistance to officers in the field as well as to take incoming calls from clients.


The very best state-of-the-art equipment is supplied to all officers to help them perform their duties as effectively as possible.


We present a high visibility profile, with marked patrol vehicles and professional uniforms, which in and of themselves are a deterrent. We back up with internal policies and procedures so that you are assured that all situations are handled in the best possible way.

Our Team

Along with our management team, Security Guard Service consistently employs 5 full-time guards and 10 to 15 part-time guards. This workforce is large enough to deliver superior security results to our clients, yet small enough to promote the personal, hands-on approach that we proudly believe sets us apart from the competition. We enjoy knowing the names and faces of each member of our team, and we believe you will too.


Through the years, we have assembled a tight-knit group of individuals that effectively work together to provide unparalleled security services. We work hard to retain our most valued, effective and dependable employees. We do this because we understand that being able to completely trust our teammates is an important part of delivering complete trust to our clients.


This team approach has allowed us to succeed in a variety of unique security settings. Our qualified management team and security officers have vast experience with protecting and patrolling banks, special events, commercial properties and residential properties and neighborhoods. We welcome each new security challenge and work hard to present nothing but the most thorough security services possible.

Vision

To be recognized as the company that offers the market best value and dependable security solutions. Our people will be known for their integrity, honesty, and professional customer care.

Mission

Our mission is to deliver best value security services in the industry. In addition, grow the business through emphasis on the highest quality solutions and customer loyalty.

Company Values

We aspire to make Security Guard Service a great place to work and do business. We consistently strive for excellence and deliver the highest standards of integrity and fairness. We celebrate and honor the diversity of people, ideas, and cultures. We honor the dignity and value of individuals working as a team. We improve the communities in which we work. We encourage innovation, accept accountability and embrace change. We seek knowledge and growth through learning and customer care. We share a sense of urgency, nimbleness and endeavor to enjoy our work.

Code of Conduct

Our Code of Business Conduct is a summary of how we do business with a commitment to honesty, quality, and integrity. By following this Code, we will ensure that our business activities and decisions support ACI Security and Investigation’s values and principles. We endeavor to deal with our employees, customers, suppliers and competitors honestly, openly, and impartially, adhering to the philosophy that business should be won based solely on the merit of the services being provided. We use this philosophy as a guide, and to always conduct ourselves and our business dealings honestly and in accordance with the highest level of ethical standards.


  • Integrity and Compliance with Law.
    We conduct business in an ethical manner that reflects our commitment to integrity, honesty and fairness. All employees obey the laws and regulations of the jurisdictions where we conduct business.

  • Customer Relations
    We compete fairly and in accordance with the highest standards in all of our customer relationships. We want to earn business on the basis of high quality services and best value, not through improper, unethical, or questionable business practices.  Our credibility with our customers depends on our ability to fulfill our commitments.

  • Act Ethically In the Handling, Reporting and Use of Data.
    Our business records are to be complete, accurate, reliable, and maintained in accordance with applicable laws and control procedures. All reports to governmental agencies and our business partners will be complete and accurate. It is our policy to fully, and fairly disclose information in compliance with applicable laws, rules and regulations. Honest and accurate recording and reporting of information is critical to our ability to maintain our reputation.

  • Avoid Conflicts of Interest.
    We strive to avoid conflicts of interest. A conflict of interest occurs when personal interests interfere or appear to interfere with the Company’s interest. Business decisions must be made in our best interests and not be motivated by personal gain. We recognize that even the appearance of impropriety can be tarnish to our reputation. Employees should not accept gifts from partners we do business with that are unlawful.

  • Fair Dealing.
    We deal fairly and in good faith with our customers, employees, suppliers, and competitors and act in accordance with applicable regulations and other laws. We do not take unfair advantage of anyone through manipulation, concealment, abuse of confidential information, misrepresentation of material facts or any other unfair practice.

  • Treat Fellow Employees with Respect and Dignity and Help Provide a Safe Work Place.
    We respect the rights of our people to fair treatment and equal opportunity, free from discrimination and unlawful harassment or retaliation. We must avoid any comments or behavior toward others that may reasonably be regarded as harassment or bias on the basis of any protected category including, but not limited to, race, religion, national origin, age, sex, sexual orientation, or disability. We strictly prohibit any verbal abuse, threatening behavior, or conduct that may endanger persons or property, including possession of any unauthorized firearm or other weapon on our property or that of our business partners. Employees shall never sell, use, possess or to be under the influence of illegal drugs, or be under the influence of alcohol while on our premises or while engaged in our business.

  • Protect Our Funds and Property.
    You must approach all matters concerning funds and property guarded by us with care, diligence and honesty. Any attempt to obtain funds or property through theft, embezzlement, fraud, false pretenses or false statements will not be tolerated. This includes seeking reimbursement for personal expenses or unreasonable business expenses. You must protect our assets and those of our customers and ensure their efficient use. Theft, carelessness and waste not only are wrong – they have an impact on our performance.
  • Protect Confidential Information.
    We protect and keep confidential all non-public information about our customers and Security Guard Service. We do not share confidential information with friends, relatives or discuss confidential matters in public places.